Front-line expertise in postal, parcels and cross-border eCommerce
Certis24 is an independent consultancy, passionate about postal, parcels, courier and eCommerce.
Business development, strategy consulting and advisory services are led personally by Chris Stevens, with 30+ years at the top of major operators. We help posts, carriers, marketplaces and technology companies grow across borders, supported by market-leading operators and technology partners worldwide. We have the connections to help you link with best-in-class networks.
First mile. Last mile. Every mile in between, across every border.
Certis24 can help clients scale cross‑border, operate with control and have full financial visibility of profitability in real time.
See what Certis24 does
A changing world, new rules at every border, and the whole cross-border chain from first mile to last. Watch how Certis24 helps postal and commercial operators grow across 53 markets.
Speak to Chris StevensCross-border eCommerce and parcels delivery is changing fast. Expert advice has never mattered more.
Global eCommerce was worth an estimated US$7.65 trillion in 2025. By 2035 it could reach almost US$20 trillion.
The next frontiers for growth: the developing economies of Asia, Africa and Central America.
Regulations, costs and partnerships are changing faster than at any time in 30 years, in every region.
Trade tensions, tariffs, conflict on key air and sea routes and uncertain demand all add to the pressure.
Decisions you take now on routes, products, partners and compliance will shape your competitiveness for years. Expert, impartial advice helps you see the whole picture, avoid costly mistakes and move first.
Rapid regulatory change
Duty and customs rules are shifting worldwide. The EU now charges duty on low-value imports. The US has ended de minimis for most shipments. Asia-Pacific and Latin America are tightening too.
Customs has moved centre stage: advanced data, risk profiling, tougher border checks. The rules apply to everyone, commercial and postal.
Data and compliance are now the price of entry.
Pressure on postal operators
Letter volumes keep falling. Universal service obligations don’t.
Posts are restructuring to become parcel and quality delivery carriers, led by the Universal Postal Union (UPU), its Consultative Committee and Regional Unions, with the International Post Corporation (IPC) powering the technology that connects them.
New groupings and partnerships aim to win back share in time-certain cross-border eCommerce.
Pressure on commercial operators and freight forwarders
Rerouted trade lanes. Rising rates and surcharges. Customers who want faster delivery and the full landed cost guaranteed at checkout.
Software as a Service (SaaS) facilitators linking marketplaces, shippers, carriers and posts are now central to efficiency and customs compliance.
Freight forwarders with international branch networks are well placed to build their own global eCommerce network. They already serve the brands now selling direct to consumers and control air and sea capacity on the key lanes, so linking their branches into one end-to-end parcel service keeps the customer and captures B2C volumes that would otherwise go to integrators, posts and consolidators.
Pressure on airline yields
Air cargo yields are under pressure again as eCommerce volumes switch lanes after duty changes.
Hong Kong to Europe tonnage fell 30% year on year in August 2026.
Airlines, posts and consolidators must rethink routings, capacity and pricing, including hub-and-spoke options that are faster, more reliable and cheaper.
Heightened security concerns
Tighter aviation security and advance cargo data rules, such as ICS2 in Europe, mean every shipment must be known, screened and declared before it flies.
Operators, airlines and customs now work together more closely than ever, sharing data in real time to keep cargo moving.
No clean data, no market access.
New business models, delivery options and collaborations
The winners are building new models: duties-paid postal products, postal and commercial partnerships, shared final-mile networks and tech-led customs clearance.
Parcel lockers and timed home delivery are established from China to Europe, and growing fast across the Americas.
The right collaboration is often the fastest route to growth.
The cross-border eCommerce value chain
- 1Origin marketSellers & marketplacesBrands, retailers, marketplaces and eCommerce platforms
- 2Origin marketFulfilment & consolidationWarehousing, pick and pack, first-mile collection
- 3Origin marketExport & securityScreening, advance cargo data and export declarations
- 4In transitLinehaulAir and sea capacity, international hub-and-spoke networks
- 5Destination marketImport customs & dutyClearance, duties and taxes, risk checks
- 6Destination marketFinal milePostal operators, carriers and couriers
- 7Destination marketDelivery & returnsParcel lockers, timed home delivery, returns
Certis24 brings an independent view across postal and commercial operators, so you understand the options, the risks and the partners that fit before you commit.
Speak to Chris StevensEverything Certis24 offers, in one place
Talk to Chris about your next market, partner or project
Whether you need a retained business development partner or a defined project with a clear end point, every conversation starts with Chris.
Oxfordshire, United Kingdom
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